Our concierges go through a multi-stage vetting process that starts with a referral-only applicant pool. Every team member then undergoes a background-check. The hiring process concludes with extensive on-boarding and training.
We use a unique technology to establish a secure connection to your device that let's us view live exactly what you are seeing. This allows us to more efficiently fix the problem, saving you the headache of having to explain it to us.
After every session, our clients and their caretakers receive a video-recording of any work that was done on any of their devices.