It's actually pretty fun and it starts with you calling us. We first look to understand the problem, then we log into your computer remotely to fix the issue. You remain in the comfort of your home. We can work on any product you've added our app to, like a cell phone, tablet, computer, smartTV, or anything on the internet. After the session is complete, you and your guardians receive a video recording of any changes that were made. It's that simple.
We cannot help you with any tasks around your finances or banking. We cannot assist with social media. While we can help you organize your devices and create recurring tasks like ordering groceries or on-demand vehicles, we cannot store your passwords; however, we can work with you to remember them. Email client (AOL, Outlook, etc) is a case-by-case basis.
We do our best to convey the full cost of the task when you call. Nevertheless, technology is tricky and sometimes needs creative solutions. We will never ask you for your passwords, but you will need to know them to input yourself if prompted. If the originating task isn't to reset a password, but a password reset is determined to be necessary during the session (ex. due to having forgotten a password, needing an updated one, or being entered incorrectly too many times), a password reset fee of $7 will be charged for each occurrence in which a password gets reset. Additionally, although rare, if there is an unscheduled download in the session that takes more than 5 minutes, there will be an additional $7 charge per occurrence. We know life happens, so we're happy to reschedule your session at no charge if requested 12 hours before your scheduled session, otherwise the session will be billed at 100% of the task/session price. Lastly, if you opt for a Quincy team member to set-up your device during the session, the set-up will count as an additional task and an additional $10.99 charge will be included in your statement per device.
YES! Those items plus a whole lot more! Our triple-vetted, US-located concierges have experience in a variety of technologies and can help with home devices and software that require a more advanced skillset.
The answer is...probably. We are here to help with basic technology (i.e. operating your device, setting up new apps and software, setting up your printer/computer/cell phone/smart TV, etc.). We admit, some problems even stump us. Sometimes there are problems with a cell phone company, email client, virus, internet provider, or other issue that requires an outside technician. We will always let you know whether your problem is something we can help with, or whether you’ll need to reach out to an outside technician or another professional.
Quincy was created at Columbia University to help make technology accessible to everyone- regardless of age. We had been helping family members for years during Holiday visits, adjusting audio on iPhones, changing magnification on tablets, and everything in between. With every new version of a gadget or gizmo, we knew our parents and grandparents, aunts and uncles would want help learning how best to use the device for their needs. Then COVID happened and our friends’ parents were asking for help too.
After surveying the available options to gift our family for faster, more efficient help, we realized no service was either tailored to people 55+ or could help with anything from booking an Uber to teaching the steps needed to ‘copy’ and ‘paste.’
Quincy is our love letter to the generations of people who have supported our development and growth - all while giving vetted, United States-located, Computer Science students an income alternative to retail jobs and on-demand, gigs. Want to say hi? Drop us a line at (208) 557 8466